Privacy Policy

We collect information you provide directly to us, including:

• Account information: Name, email address, password, and profile photo when you create an account or sign in with Google.
• Booking information: Travel dates, passenger details, passport information, dietary requirements, and emergency contacts when you make a booking.
• Payment information: Billing address and payment card details (processed securely through our payment providers — we do not store full card numbers).
• Communications: Messages you send us via email, contact forms, or customer support.
• Usage data: Pages visited, search queries, device type, browser, IP address, and referring URLs collected automatically when you use our website.

We use the information we collect to:

• Process and confirm your travel bookings and payments.
• Create and manage your account.
• Send booking confirmations, itineraries, and important travel updates.
• Respond to your inquiries and provide customer support.
• Personalize your experience and show relevant tour recommendations.
• Send promotional emails and newsletters (you can unsubscribe at any time).
• Improve our website, services, and user experience.
• Comply with legal obligations and prevent fraud.

We do not sell your personal information. We may share it with:

• Service providers: Hotels, guides, transport operators, and activity providers who need your details to fulfill your booking.
• Payment processors: Secure third-party payment gateways to process transactions.
• Technology partners: Cloud hosting, analytics, and email service providers who help us operate our platform.
• Legal authorities: When required by law, court order, or to protect the rights and safety of our users.

All third-party partners are contractually required to handle your data securely and only for the purposes we specify.

We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for data in transit, encrypted storage for sensitive data, and restricted access controls for our systems.

While we take reasonable precautions, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your account and to contact us immediately if you suspect any unauthorized access.

We use cookies and similar technologies to remember your preferences, keep you logged in, analyze site traffic, and improve our services. You can control cookie settings through your browser, though disabling certain cookies may affect site functionality.

Types of cookies we use:

• Essential cookies: Required for the website to function (login sessions, shopping cart).
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics).
• Preference cookies: Remember your language and display settings.

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete information.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Opt-out: Unsubscribe from marketing emails at any time using the link in any email.
• Data portability: Request your data in a structured, machine-readable format.

To exercise any of these rights, contact us at info@enticinghimalayas.com.